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service orientation

1customer services 1organisational performance drivers 1research paper 1service training 1services marketing 1staff attitudes and behaviours

1Gudergan, Siegfried 1Gudergan, Siegfried P.

Facets

1customer services 1organisational performance drivers 1research paper 1service training 1services marketing 1staff attitudes and behaviours

1Gudergan, Siegfried 1Gudergan, Siegfried P.

Title
Creator
Date

Employee behaviour and relationship quality: impact on customers

- Beatson, Amanda, Lings, Ian, Gudergan, Siegfried

Creator: Beatson, Amanda , Lings, Ian , Gudergan, Siegfried
Resource Type: journal article
Date: 2008

Service staff attitudes, organisational practices and performance drivers

- Beatson, Amanda, Lings, Ian, Gudergan, Siegfried P.

Creator: Beatson, Amanda , Lings, Ian , Gudergan, Siegfried P.
Resource Type: journal article
Date: 2008

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